At Wello Beauty, your satisfaction is our priority. This refund policy specifies the conditions under which a return, exchange, or refund may be accepted.
1. Return Period
You have 14 calendar days from the receipt of your order to notify us of your wish to return an item, in compliance with the conditions described below.
2. Procedure
To initiate a return, please contact us at our email address, stating your order number and the reason for your request. Our team will confirm the eligibility of your request and provide you with instructions on how to return the item to us.
3. Refund
Once the returned product is received and inspected by our teams, we will process the refund within 14 days, using the same payment method as used for the order. Return shipping costs remain the responsibility of the customer, except in cases of our error or a defective product.
4. Exchange
If you wish to exchange a product rather than receive a refund, this option may be offered subject to the availability of the desired product. Contact our customer service to arrange the exchange.
5. Defective Item
If you receive an item with a manufacturing defect, please contact us as soon as possible with a photograph of the defect. We will offer, depending on the case, a replacement or a full refund, at no cost to you.
6. Damaged Item Received
In the event of receiving an item damaged during transport, please report the incident to us within 48 hours of receipt, with photographs of the product and packaging, so that we can proceed with the replacement or refund of the product concerned.
7. Order Error
If you notice an error in your order (missing product, incorrect item), please inform us as soon as possible. We will correct the error promptly, at our expense, by sending the correct product or refunding the observed difference.
8. Lost Product
If the tracking of your package indicates prolonged lack of movement or confirmed loss by the carrier, we will, after verification with the carrier, either send a new shipment or provide a full refund of your order.
9. Refused Parcel
If a customer refuses to accept a parcel, it will be returned to us by the carrier. The refund will be made minus any delivery and return costs incurred, unless the refusal is due to an error on our part.
10. Exception for Cosmetic Products
For hygiene and sanitary safety reasons, opened, unsealed, or used cosmetic products cannot be returned, exchanged, or refunded, except in cases of manufacturing defect or proven shipping error on our part.
Contact
For any questions regarding this policy, you can contact us at:
Contact.wellobeauty@gmail.com