Contact us

A question about your routine, a doubt before purchasing, or an order inquiry? The Wello Beauty team is here to answer you carefully, from Monday to Friday.

Write to us

Email: contact@wellobeauty.com

We respond to every message within 24 business hours on average. For faster processing, please specify your order number and the name of the product concerned.

Customer Service Hours

Monday to Friday, 9:00 AM to 6:00 PM (Swiss time, CET).

A Swiss brand, Swiss customer service

Wello Beauty is a Swiss skincare brand. Our customer service is based in Switzerland and responds to you in French, with the high standards expected from local expertise.

Frequently Asked Questions

Order tracking. You receive a tracking link by email as soon as your order is shipped. Remember to check your spam folder if you can't find it.

Returns and refunds. All terms and conditions can be found in our refund policy.

Product advice. Tell us your skin type and current routine, and we will guide you to the right product.

Delivery. Deadlines, zones, and costs are detailed on the shipping policy page.