This shipping policy informs you of the terms and conditions for preparing, processing, and delivering your orders placed on Wello Beauty.
1. Order Preparation
Each order is prepared with the utmost care by our team, with a constant focus on quality and presentation, reflecting the premium experience we wish to offer you.
2. Processing Times
Orders are processed and prepared within 1 to 3 business days from payment confirmation. This period may be slightly extended during peak times (sales, end-of-year holidays, product launches).
3. Estimated Delivery Times
Once shipped, your order is generally delivered within 2 to 5 business days for national deliveries, and 5 to 10 business days for international deliveries. These times are indicative and may vary depending on the destination.
4. Order Tracking
As soon as your order is shipped, a confirmation email containing a tracking number is automatically sent to you, allowing you to track the progress of your package in real time.
5. Carriers
Wello Beauty works with carriers renowned for the reliability of their service, selected according to the destination and weight of your order, to ensure fast and secure delivery.
6. Delays
Although we make every effort to meet announced deadlines, delays beyond our control may occur (weather conditions, strikes, exceptional package volume). Our customer service remains at your disposal for any specific tracking.
7. Incorrect Address
It is the customer's responsibility to verify the accuracy of the delivery address provided when ordering. In case of an address error reported before shipment, contact us immediately so that we can correct it. Once the package has been shipped, any address modification can no longer be guaranteed.
8. Refusal of Package
In case of unjustified refusal of receipt, return and eventual reshipment costs may be deducted from the refund, in accordance with our Refund Policy.
9. Lost Package
If your package is declared lost by the carrier after investigation, we will offer you, according to your preference, a new shipment or a full refund of your order.
10. Damaged Package
If your package arrives visibly damaged, we invite you to report it as soon as possible with supporting photographs, so that we can proceed with its replacement or refund.
11. Taxes and Customs
For orders delivered outside the European Union (or outside the applicable duty-free zone), customs duties, taxes, or local import duties may apply, payable by the recipient, independently of our will.
12. International Delivery
We offer delivery to many countries. International delivery times and costs are calculated and displayed during checkout, based on the selected destination.
Contact
For any questions regarding this policy, you can contact us at:
Contact.wellobeauty@gmail.com